Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to return an item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lowcountryfairtrade@gmail.com. Please note that returns will need to be sent to our office at the following address:

Returns/Low Country Fair Trade, 37 Fort Sullivan Dr., Ridgeland, SC 29936

Once your item(s) are inspected and If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at lowcountryfairtrade@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item(s) so that we can evaluate the issue and either replace or refund your order.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. Our customer service email is lowcountryfairtrade@gmail.com and our Phone number is 1-843-977-0311.

Unfortunately, we cannot accept returns on Clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return to inform you if your refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

If more than 15 business days have passed since we approved your return, please contact us at lowcountryfairtrade@gmail.com